Terms & Conditions

1. Acceptance of Terms

By accessing the winzir platform through any device or method, including but not limited to web browsers, mobile applications, or third-party integrations, you expressly agree to be bound by these Terms and Conditions, our Privacy Policy, Responsible Gaming Policy, and any other rules, guidelines, or policies posted on the Platform. If you do not agree with any provision contained herein, you must immediately cease using the Platform and refrain from creating an account or placing any wagers.

winzir reserves the right to amend, modify, or update these Terms at any time without prior notice. Material changes will be communicated through email notification to your registered email address or through prominent notice on the Platform homepage. Your continued use of winzir services following any such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.

These Terms are supplemental to, and do not supersede, any applicable laws or regulations in the Republic of the Philippines, including Presidential Decree No. 1602 (Anti-Illegal Gambling Law), Republic Act No. 10173 (Data Privacy Act of 2012), and all rules and regulations promulgated by PAGCOR. In the event of any conflict between these Terms and applicable law, the law shall prevail.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

You must be at least twenty-one (21) years of age to register an account, deposit funds, or place wagers on the winzir platform. By creating an account, you represent and warrant that:

• You are at least 21 years old and have the legal capacity to enter into a binding contract under Philippine law;
• You are not prohibited by law from participating in online gaming activities;
• You are accessing winzir services from a jurisdiction where online gambling is legal and permitted;
• You are not acting on behalf of any third party and are playing solely for your own personal entertainment;
• All information provided during registration is accurate, current, and complete;
• You will immediately notify winzir of any changes to your registration information;
• You are not currently self-excluded from any gambling service in the Philippines or any other jurisdiction.

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to immediately notify winzir of any unauthorized access or use of your account. winzir shall not be liable for any loss or damage arising from your failure to comply with these security obligations. You are responsible for all activities conducted through your account, whether authorized by you or not.

2.3 Account Verification

winzir is required by PAGCOR regulations to verify the identity of all account holders. You agree to provide valid government-issued identification documents, proof of address, and any other documentation reasonably requested by winzir to verify your identity, age, and residency. Failure to provide requested documentation within the specified timeframe may result in account suspension or closure. winzir reserves the right to request additional verification at any time.

2.4 One Account Per Person

Each User may register only one account on the winzir platform. Multiple accounts belonging to the same individual, household, or IP address are strictly prohibited. If winzir detects duplicate accounts, we reserve the right to close all such accounts, void any wagers placed, and confiscate any winnings. This restriction applies regardless of the reason for opening multiple accounts, whether intentional or inadvertent.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

All deposits to your winzir account must be made using payment methods accepted by the Platform, including but not limited to GCash, Maya (formerly PayMaya), UnionBank, BPI, BDO, and cryptocurrency wallets where applicable. The minimum deposit amount is One Hundred Philippine Pesos (PHP 100.00) unless otherwise specified in promotional terms. Deposits are processed instantly in most cases, though processing times may vary depending on the payment provider.

You warrant that all funds deposited into your winzir account originate from legitimate sources and that you have the legal right to use such funds for online gaming. winzir operates a strict anti-money laundering (AML) policy in compliance with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) as amended. Suspicious transactions will be investigated and reported to relevant authorities.

3.2 Withdrawals

You may request withdrawal of your available account balance at any time, subject to these Terms and any applicable wagering requirements attached to bonuses or promotions. Withdrawal requests are processed Monday through Sunday, 8:00 AM to 11:00 PM Manila time. GCash and Maya withdrawals are typically processed within five (5) minutes during business hours, while bank transfers may take up to twenty-four (24) hours.

winzir reserves the right to request identity verification documents before processing withdrawal requests. All withdrawals must be made to a payment method registered in your name. Third-party withdrawals are strictly prohibited. The minimum withdrawal amount is Two Hundred Philippine Pesos (PHP 200.00). Withdrawal fees may apply depending on the payment method selected.

3.3 Currency

All transactions on the winzir platform are conducted in Philippine Pesos (PHP). If you deposit funds in a foreign currency, the amount will be converted to PHP at the prevailing exchange rate determined by our payment processors. Currency conversion fees may apply.

3.4 Dormant Accounts

Accounts that remain inactive (no login, deposit, or wager) for a continuous period of twelve (12) months will be classified as dormant. winzir reserves the right to charge a monthly maintenance fee of PHP 200.00 on dormant accounts until the balance is depleted or the account is reactivated. You will be notified via email thirty (30) days before any dormant account fees are applied.

4. Wagering Rules and Game Conduct

4.1 General Wagering Rules

All wagers placed on the winzir platform are final and cannot be canceled, modified, or reversed once accepted by the system. You acknowledge that all games are operated using random number generators (RNGs) or live dealer systems that produce unpredictable, fair, and unbiased outcomes. winzir does not and cannot influence game results.

Minimum and maximum bet limits vary by game and are clearly displayed within each game interface. winzir reserves the right to refuse or limit any wager at our sole discretion, particularly if we suspect fraudulent activity, bonus abuse, or violation of these Terms.

4.2 Game Malfunctions

In the event of a game malfunction, system error, or technical failure, all affected wagers and payouts are void. winzir will refund the original stake amount to your account balance. This provision applies regardless of the cause of the malfunction, whether attributable to winzir, game providers, or third-party infrastructure.

4.3 Prohibited Activities

The following activities are strictly prohibited and constitute grounds for immediate account termination and forfeiture of funds:

• Collusion with other players to gain unfair advantage;
• Use of automated betting systems, bots, or third-party software to place wagers;
• Exploitation of software vulnerabilities, bugs, or glitches;
• Bonus abuse, including but not limited to creating multiple accounts to claim bonuses, coordinating with other players to meet wagering requirements, or wagering patterns designed solely to convert bonus funds without risk;
• Fraudulent chargebacks or payment disputes;
• Money laundering or other illegal financial activities;
• Providing false or misleading information during registration or verification;
• Accessing the platform from prohibited jurisdictions;
• Any activity that winzir determines, in its sole discretion, to be abusive, fraudulent, or contrary to the spirit of fair play.

5. Bonuses and Promotions

winzir offers various bonuses, promotions, and loyalty rewards to enhance your gaming experience. All bonuses are subject to specific terms and conditions that will be clearly stated in the promotional material. General bonus terms include:

• Bonuses are intended for recreational players only and may not be redeemed by professional or semi-professional players;
• Wagering requirements must be met before bonus funds can be withdrawn. Requirements vary by promotion and are stated as a multiple of the bonus amount (e.g., 30x, 40x);
• Maximum bet limits apply while wagering bonus funds, typically PHP 100-500 per spin/hand depending on the game type;
• Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games may contribute 10-20% or be excluded entirely;
• Bonuses expire after a specified period (usually 7-30 days) if wagering requirements are not completed;
• winzir reserves the right to cancel any bonus, revoke winnings, and close accounts if bonus abuse is detected;
• Only one active bonus per player at any given time unless otherwise stated;
• Bonuses are non-transferable and cannot be exchanged for cash.

By accepting any bonus or promotion, you agree to comply with all applicable terms. winzir reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6. Intellectual Property Rights

All content on the winzir platform, including but not limited to text, graphics, logos, images, software, audio, video, game interfaces, and data compilations, is the exclusive property of winzir or our licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform except as expressly permitted by these Terms.

The winzir name, logo, and all related marks are trademarks of winzir. You may not use these marks without prior written permission. Unauthorized use may violate trademark, copyright, and other laws and could result in civil or criminal penalties.

7. Limitation of Liability and Disclaimers

7.1 Disclaimer of Warranties

The winzir platform and all services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, winzir disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

winzir does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. You assume all responsibility and risk for your use of the Platform and for any damage to your device or loss of data that results from such use.

7.2 Limitation of Liability

To the maximum extent permitted by Philippine law, winzir and its officers, directors, employees, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the Platform.

In no event shall winzir's total liability to you for all claims arising out of or relating to these Terms or your use of the Platform exceed the amount you deposited into your account during the six (6) months preceding the claim, or Five Thousand Philippine Pesos (PHP 5,000.00), whichever is less.

7.3 Force Majeure

winzir shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, power outages, telecommunications failures, government actions, or any other force majeure event.

8. Disputes and Complaints

If you have any complaint or dispute concerning the Platform, games, or services provided by winzir, you must first contact our customer support team via live chat or email at [email protected]. We will make reasonable efforts to resolve your complaint within seven (7) business days.

If your dispute cannot be resolved through customer support, you may escalate the matter to our management team by submitting a formal written complaint. All complaints must include your account details, description of the issue, relevant evidence, and desired resolution.

As a PAGCOR-licensed operator, winzir is subject to the dispute resolution procedures established by PAGCOR. If internal resolution attempts fail, you may refer your complaint to PAGCOR for adjudication. PAGCOR contact information is available on the Platform.

9. Responsible Gaming Commitment

winzir is committed to promoting responsible gaming and preventing problem gambling. We provide various tools and resources to help you maintain control over your gaming activities:

• Deposit limits: Set daily, weekly, or monthly deposit limits in your account settings;
• Session time limits: Receive reminders after playing for a specified duration;
• Self-exclusion: Temporarily or permanently exclude yourself from the Platform for periods ranging from one (1) month to indefinite;
• Reality checks: Periodic notifications showing your session duration and losses;
• Access to support resources: Links to professional gambling counseling services and PAGCOR responsible gaming hotlines.

If you believe you may have a gambling problem, we strongly encourage you to seek help immediately. You can contact PAGCOR's Responsible Gaming Advocacy Program or national addiction helplines for confidential assistance.

10. Account Termination and Suspension

You may close your account at any time by contacting customer support. Upon closure, you must withdraw all remaining funds. winzir reserves the right to retain any funds subject to pending investigations or disputes.

winzir may suspend or terminate your account immediately, with or without notice, for any reason including but not limited to:

• Violation of these Terms and Conditions;
• Fraudulent activity or suspicion of fraud;
• Provision of false or misleading information;
• Abusive behavior toward staff or other players;
• Failure to complete identity verification;
• Request by law enforcement or regulatory authorities;
• Extended period of account inactivity;
• Any activity that we determine, in our sole discretion, to be detrimental to the Platform or other users.

Upon termination, your right to access and use the Platform immediately ceases. Any funds in your account at the time of termination will be returned to you via your registered payment method, subject to deduction of any outstanding fees, charges, or penalties. If your account is closed due to violation of these Terms, winzir reserves the right to forfeit your balance.

11. General Provisions

11.1 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

11.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

11.3 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and winzir concerning your use of the Platform and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

11.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without winzir's prior written consent. winzir may assign these Terms or any rights hereunder without restriction and without notice to you.

11.5 Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, please contact us at:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat on winzir.cam
• PAGCOR License Number: [License Number] (verifiable at PAGCOR official website)